Terms & Conditions

SuiteHop: Premium Suite & Event Ticket Marketplace

_{Effective Date: May 22, 2026 — Last Updated: May 22, 2026}

I. Definitions

1.1 “Buyer” means any individual or entity that purchases or attempts to purchase a Listing through the Platform.

1.2 “Seller” (also referred to as “Listing Partner” in SuiteHop’s Seller Services Agreement) means any individual or entity that lists inventory for sale on the Platform, including suite license holders, premium seating rights holders, teams, venues, and brokers.

1.3 “Listing” means any offer to sell a Package posted on the Platform, including event details, pricing, seat or suite specifications, and applicable terms.

1.4 “Package” means suites, suite tickets, premium seating, parking passes, hospitality credits, or any other event-access credential offered through a Listing.

1.5 “Transaction” means a completed or attempted purchase of a Package between a Buyer and Seller facilitated through the Platform.

1.6 “Listed Price” means the price set by SuiteHop or a Seller for a Package, inclusive of SuiteHop’s platform fee, which may exceed the original face value or the cost at which SuiteHop acquired the inventory.

1.7 “Fulfillment Partner” means any venue, promoter, ticketing platform, or authorized distributor from which SuiteHop sources inventory for distribution through the Platform.

1.8 “Fulfillment Data” has the meaning set forth in Section VI of the Privacy Policy.

1.9 “Services” means the Platform, all related digital tools, customer support, and any other services provided by SuiteHop.

II. Nature of the Marketplace

2.1 Marketplace and Authorized Access Provider. SuiteHop operates both as a marketplace facilitating transactions between Buyers and third-party Sellers, and as an authorized access provider sourcing inventory directly through rights holders, venues, and authorized distribution relationships. When SuiteHop sources a Package directly, it sets the Listed Price in its sole discretion and the difference between its acquisition or distribution cost and the Listed Price constitutes SuiteHop’s platform fee.

2.2 Pricing Disclosure. All Packages are offered at the Listed Price displayed on the Platform at the time of purchase. The Listed Price includes SuiteHop’s platform fee and may exceed the original face value of the tickets or the cost at which SuiteHop or a Seller acquired the inventory. No separate disclosure of the platform fee amount is required.

2.3 No Event Affiliation. SuiteHop is not affiliated with, endorsed by, or an official partner of any league, team, venue, promoter, or event organizer unless expressly stated in the applicable Listing. Authorized distribution partnerships with specific Inventory Suppliers do not constitute general affiliation with or endorsement by those entities.

2.4 Authorized Distribution. Certain inventory on the Platform is sourced through authorized distribution agreements with venue operators and their affiliated ticketing platforms. Buyers acknowledge that such inventory is subject to the terms and conditions of those Inventory Suppliers in addition to these Terms.

III. Account Registration and Security

3.1 Eligibility. You must be at least 18 years of age and legally capable of entering into binding contracts to register for an account or complete a Transaction. By registering, you represent and warrant that you meet these requirements.

3.2 Account Accuracy. You agree to provide accurate, current, and complete information during registration and to update your information promptly if it changes. SuiteHop reserves the right to suspend or terminate accounts based on inaccurate or misleading information.

3.3 Credentials. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account. You agree to notify SuiteHop immediately at security@suitehop.com upon discovering any unauthorized access to your account.

3.4 One Account Per Person. Each individual or entity may maintain only one active account. SuiteHop may merge, suspend, or terminate duplicate accounts at its discretion.

3.5 Business Accounts. Entities registering as Sellers represent that the individual completing registration has authority to bind the entity to these Terms.

IV. Intellectual Property

4.1 SuiteHop Content. All content on the Platform, including text, images, graphics, logos, software, data compilations, and the Platform’s design and architecture (collectively, “SuiteHop Content”), is owned by or licensed to SuiteHop and protected under applicable copyright, trademark, and other intellectual property laws.

4.2 Limited License. SuiteHop grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform and SuiteHop Content solely for personal, non-commercial use in connection with legitimate Transactions.

4.3 Restrictions. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or exploit any SuiteHop Content without prior written permission. You may not use the SuiteHop name, logo, or trademarks in any manner that implies affiliation, endorsement, or sponsorship without written consent.

4.4 Automated Access Prohibition. You may not use any automated system, bot, scraper, crawler, data mining tool, artificial intelligence training pipeline, or similar technology to systematically access, copy, aggregate, or extract data from the Platform without SuiteHop’s express written consent. Violation of this prohibition may result in immediate account termination and civil liability.

4.5 User Content. To the extent you submit content through the Platform (such as reviews or communications), you grant SuiteHop a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, and display such content in connection with operating and promoting the Platform. You represent that you own or have rights to any content you submit.

4.6 DMCA. SuiteHop respects intellectual property rights. To submit a copyright infringement notice, contact dmca-agent@suitehop.com. Notices must comply with 17 U.S.C. § 512(c)(3).

V. Prohibited Uses

You agree not to use the Platform for any of the following:

• Providing false, misleading, or fraudulent information in connection with any registration or Transaction
• Purchasing or listing Packages you do not intend to fulfill or that you lack the legal right to sell
• Using another person’s credentials or payment method without authorization
• Circumventing or attempting to circumvent any security, access control, or fraud prevention measure
• Soliciting or accepting payments for Transactions outside the Platform to avoid SuiteHop’s fees
• Contacting other users for purposes unrelated to a legitimate Transaction
• Systematically harvesting or compiling data from the Platform for competitive purposes
• Transmitting malware, viruses, or other harmful code through the Platform
• Engaging in market manipulation, artificial pricing, or coordinated efforts to inflate or suppress Listing prices
• Reselling Packages in violation of applicable anti-scalping laws or venue restrictions
• Using the Platform in any manner that could damage, overload, or impair its infrastructure

SuiteHop reserves the right to investigate suspected violations, cooperate with law enforcement, and pursue all available legal remedies including account termination, recovery of damages, and injunctive relief.

VI. Platform Modifications and Availability

6.1 Modifications. SuiteHop may modify, update, or discontinue any aspect of the Platform at any time, with or without notice. Material changes to these Terms will be communicated via email or Platform notice and will take effect upon your continued use after the stated effective date.

6.2 Availability. SuiteHop does not guarantee continuous, uninterrupted, or error-free availability of the Platform. Scheduled maintenance, security events, or third-party infrastructure failures may result in temporary unavailability. SuiteHop shall not be liable for losses arising from Platform unavailability.

6.3 Third-Party Services. The Platform integrates with third-party services including payment processors, analytics platforms, CRM systems, and SMS providers. SuiteHop is not responsible for the availability, accuracy, or security practices of third-party services. Links to external websites do not constitute endorsement.

VII. Disclaimer of Warranties

THE PLATFORM AND ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SUITEHOP EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT.

SUITEHOP DOES NOT WARRANT THAT: (A) THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE; (B) LISTINGS ARE ACCURATE OR COMPLETE; (C) PACKAGES WILL BE DELIVERED IN ANY PARTICULAR MANNER OR TIMEFRAME BEYOND WHAT IS STATED IN THE APPLICABLE BUYER SERVICES AGREEMENT; OR (D) THE PLATFORM IS FREE OF VIRUSES OR HARMFUL COMPONENTS.

VIII. Limitation of Liability

8.1 Exclusion of Consequential Damages. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SUITEHOP AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM OR SERVICES.

8.2 Liability Cap. SUITEHOP’S AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC TRANSACTION GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

8.3 Essential Basis. THE LIMITATIONS IN THIS SECTION REFLECT A REASONABLE ALLOCATION OF RISK AND ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND SUITEHOP. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN SUCH CASES, THESE LIMITATIONS APPLY TO THE MAXIMUM EXTENT PERMITTED.

IX. Indemnification

You agree to indemnify, defend, and hold harmless SuiteHop and its affiliates, officers, directors, employees, agents, successors, and assigns from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Platform; (c) any Transaction you initiate or participate in; (d) your violation of any applicable law or third-party right; or (e) any content you submit to the Platform.

X. Dispute Resolution and Arbitration

10.1 Informal Resolution. Before initiating any formal proceeding, the parties shall attempt to resolve any dispute through good-faith negotiation. You must send written notice to legal@suitehop.com describing the dispute and your requested resolution. SuiteHop will respond within fifteen (15) business days. If the dispute is not resolved within thirty (30) days of your notice, either party may proceed to arbitration.

10.2 Binding Arbitration. Any dispute not resolved informally shall be submitted to final and binding arbitration administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures, or the Streamlined Arbitration Rules for claims under $250,000. The arbitration shall be conducted by a single arbitrator in Denver, Colorado, or virtually at the arbitrator’s discretion.

10.3 Class Action Waiver. ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU AND SUITEHOP EXPRESSLY WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION, CONSOLIDATED PROCEEDING, OR REPRESENTATIVE ACTION. IF THIS WAIVER IS FOUND UNENFORCEABLE, THE ARBITRATION AGREEMENT SHALL BE VOID AS TO THAT CLAIM.

10.4 Opt-Out. You may opt out of this arbitration agreement by sending written notice to legal@suitehop.com within thirty (30) days of first using the Services. Your opt-out will not affect any other provision of these Terms.

10.5 Exceptions. Either party may seek emergency injunctive or equitable relief in any court of competent jurisdiction to prevent irreparable harm without waiving the right to arbitrate.

10.6 Governing Law. These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles. Any non-arbitrable matter shall be brought in state or federal courts in Denver, Colorado.

XI. Consumer Rights and Notices

11.1 California Residents. Under California Civil Code § 1789.3, California residents may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

11.2 State Privacy Rights. Residents of California, Colorado, Virginia, and other states with applicable privacy laws have rights regarding their personal information as described in the SuiteHop Privacy Policy.

11.3 No Professional Advice. Nothing on the Platform constitutes legal, tax, financial, or professional advice. You should consult qualified advisors for guidance specific to your circumstances.

XII. General Provisions

12.1 Entire Agreement. These Terms, together with the Privacy Policy, Buyer Services Agreement, and Seller Services Agreement, constitute the entire agreement between you and SuiteHop and supersede all prior agreements. In the event of conflict, the more specific document controls.

12.2 Amendments. SuiteHop may amend these Terms by posting updated Terms on the Platform. Material changes will be communicated with at least fourteen (14) days’ notice. Your continued use constitutes acceptance.

12.3 Severability. If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.

12.4 Assignment. You may not assign these Terms without SuiteHop’s prior written consent. SuiteHop may assign these Terms in connection with a merger, acquisition, or sale of assets upon written notice.

12.5 No Waiver. SuiteHop’s failure to enforce any provision shall not constitute a waiver of its rights.

12.6 Force Majeure. Neither party shall be liable for delays or failures caused by circumstances beyond its reasonable control, including acts of God, pandemic, governmental action, or infrastructure failures, provided the affected party gives prompt notice.

12.7 Electronic Communications. All notices from SuiteHop may be delivered electronically to the email address on your account. Electronic notices satisfy any legal requirement for written communication.

12.8 Contact. Legal notices: legal@suitehop.com. Physical mail: SuiteHop Legal, 1500 N Grant St #4687, Denver, CO 80203.

12.9 Survival. Sections IV, V, VIII, IX, X, and XII shall survive termination of these Terms or your access to the Platform.