Terms & Conditions
Suites & Premium Seating
SuiteHop Terms and Conditions
Effective Date: October 28, 2025
Last Updated: October 28, 2025
I. Introduction and Definitions
We are SH Suites, LLC, a Colorado limited liability company, located at 1500 N Grant St #4687, Denver, CO 80203. We operate a marketplace and related digital services under the brand SuiteHop (the “Website” or “Services”). These Terms and Conditions (the “Terms”) govern your access to and use of the Services.
By using our Website or Services, you agree to be bound by these Terms, our Privacy Policy, our Buyer Services Agreement, and our Seller Services Agreement, each of which is incorporated herein by reference. You can find these policies at:
Privacy Policy: https://suitehop.com/policy/privacy-policy
Buyer Services Agreement: https://suitehop.com/policy/buyer-services-agreement
Seller Services Agreement: https://suitehop.com/policy/seller-services-agreement
If you do not agree to these Terms, you must not use the Website or Services.
II. Modification of These Terms
SuiteHop may modify these Terms at any time by posting an updated version on the Website. Material changes will be communicated via email or Website notice when required by law. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.
SuiteHop may modify, suspend, or discontinue any part of the Services at its discretion, including for maintenance, without notice or liability.
III. Registration, Username, Password, and Security
You may be required to register to access certain parts of the Services. By registering, you represent that you are at least 18 years old and that all information you provide is accurate and complete. You agree to keep your login credentials confidential and are responsible for all activity under your account.
If you suspect unauthorized use of your credentials, you must notify SuiteHop immediately. SuiteHop is not responsible for losses arising from your failure to protect your account information.
IV. Privacy Policy
Your privacy is important to us. Our collection, use, and sharing of personal information are governed by the SuiteHop Privacy Policy, available at https://suitehop.com/policy/privacy-policy.
By using the Services, you consent to the practices described in the Privacy Policy, including the use of cookies, analytics tools such as PostHog, and customer service communications by email or SMS.
V. Access to and Availability of Services
You are responsible for obtaining Internet access and any equipment necessary to use the Services. SuiteHop does not guarantee continuous availability and is not responsible for interruptions caused by network failures, system maintenance, or external events.
SuiteHop implements reasonable security safeguards to protect against unauthorized access, viruses, or other harmful activity but cannot guarantee that the Services will be error-free or uninterrupted.
VI. Compliance with Laws
You agree to comply with all applicable laws and regulations in connection with your use of the Services. You may not use the Services for any unlawful purpose. SuiteHop may disclose user information as required by law or to cooperate with government investigations.
VII. Intellectual Property
All content on the Services—including text, images, graphics, logos, videos, and software—is owned or licensed by SuiteHop and protected under United States and international copyright and trademark laws.
You may use the Services and content solely for your personal, noncommercial use. Except with prior written permission, you may not copy, reproduce, distribute, modify, display, perform, publish, or create derivative works from any SuiteHop content.
You may not use any automated system, crawler, scraper, or artificial intelligence tool to access, copy, or train on SuiteHop content or data without our express written consent.
VIII. Prohibited Uses
You agree not to:
Use false or misleading information when registering or transacting.
Allow others to use your credentials.
Misuse SuiteHop trademarks or intellectual property.
Contact other users for purposes unrelated to legitimate transactions.
Post, share, or distribute unlawful, threatening, defamatory, or infringing content.
Engage in data scraping, reverse engineering, or attempts to bypass security measures.
Misrepresent SuiteHop listings or inventory on third-party platforms.
Interfere with or overload SuiteHop systems or servers.
SuiteHop reserves the right to investigate suspected violations and cooperate with law enforcement authorities.
IX. User-Provided Content
By submitting content through the Services, you represent that you own or have permission to use and share it. You grant SuiteHop a worldwide, perpetual, royalty-free license to use, reproduce, distribute, and display your content for business purposes.
SuiteHop may remove or refuse to post content at its discretion and is not obligated to maintain user submissions.
If you believe content violates the law or your rights, contact content@suitehop.com.
X. Links to Other Websites
The Services may include links to third-party websites. SuiteHop does not control and is not responsible for the content or policies of those websites. Linking does not imply endorsement.
If you link to SuiteHop’s Website, you must not imply affiliation or endorsement and may not include offensive or misleading material.
XI. Digital Millennium Copyright Act (DMCA) Notice
SuiteHop respects intellectual property rights. If you believe your copyrighted work has been used on our Services in a way that constitutes infringement, please send a written notice to:
DMCA Agent
SH Suites, LLC
1500 N Grant St #4687
Denver, CO 80203
Phone: 1-844-784-8346
Email: dmca@suitehop.com
Your notice must include:
Identification of the copyrighted work claimed to be infringed.
Identification of the infringing material and its location on the Services.
Your name, address, telephone number, and email address.
A statement that you have a good faith belief the use is unauthorized.
A statement that the information in your notice is accurate and made under penalty of perjury.
Your physical or electronic signature.
XII. Disclaimer of Warranties
The Services and all related content are provided “as is” and “as available.” SuiteHop makes no warranties, express or implied, regarding the Services, including but not limited to merchantability, fitness for a particular purpose, title, accuracy, or non-infringement.
SuiteHop does not warrant that the Services will be uninterrupted or error-free, or that defects will be corrected. Some jurisdictions do not allow the exclusion of implied warranties, so certain exclusions may not apply to you.
XIII. Limitation of Liability
To the fullest extent permitted by law, SuiteHop and its affiliates will not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Services.
SuiteHop is not responsible for interruptions or failures caused by third-party providers, including hosting, payment, analytics, or communications platforms.
In no event will SuiteHop’s total liability exceed one hundred dollars ($100).
XIV. Indemnification
You agree to indemnify and hold harmless SuiteHop, its affiliates, and their employees, agents, and representatives from any claim, loss, or expense (including attorney fees) arising out of your violation of these Terms or misuse of the Services.
XV. Arbitration Agreement
Any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Services will be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (“AAA”) or JAMS under applicable rules.
The arbitration will take place in Denver, Colorado, or virtually, at the arbitrator’s discretion. The decision of the arbitrator will be final and enforceable in any court of competent jurisdiction.
You and SuiteHop agree that all claims will be brought only on an individual basis and not as part of a class action or consolidated proceeding.
If you do not wish to be bound by this arbitration agreement, you must notify us in writing within thirty (30) days of first using the Services by mailing notice to:
SH Suites, LLC, 1500 N Grant St #4687, Denver, CO 80203.
XVI. Choice of Law and Forum
These Terms are governed by the laws of the State of Colorado, excluding its conflict of law principles. Any non-arbitrable dispute shall be brought in the state or federal courts located in Denver, Colorado, and you consent to their jurisdiction.
XVII. Jurisdiction in the United States
The Services are operated from the United States and are intended for users located within the United States. If you access the Services from outside the U.S., you are responsible for compliance with your local laws.
XVIII. Electronic Communications
By using the Services, you consent to receive electronic communications from SuiteHop, including notices, disclosures, and legally required communications. Electronic communications satisfy any legal requirement that such communications be in writing.
XIX. Force Majeure
SuiteHop will not be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, government actions, pandemics, labor disputes, or Internet outages.
XX. Consumer Rights Notice
Residents of California, Colorado, and other states with similar laws have certain rights regarding personal information, as described in the SuiteHop Privacy Policy. SuiteHop does not sell personal data as defined under applicable law.
XXI. Entire Agreement, Severability, and Amendment
These Terms, together with the incorporated policies, constitute the entire agreement between you and SuiteHop. If any provision is found invalid or unenforceable, the remaining provisions remain in full force and effect.
SuiteHop may amend these Terms only by posting updated terms on the Website or through a written agreement signed by SuiteHop.
XXII. Assignment
You may not assign these Terms or any rights or obligations under them without SuiteHop’s prior written consent. SuiteHop may assign its rights without restriction.
XXIII. No Waiver
SuiteHop’s failure to enforce any provision of these Terms will not constitute a waiver of its rights to enforce such provision in the future.
XXIV. Professional Advice
Any information provided by SuiteHop or its representatives is for general informational purposes only and does not constitute legal, accounting, or tax advice. You should consult your own professional advisors regarding your specific circumstances.
XXV. Termination
SuiteHop may terminate or suspend your access to the Services at any time, with or without cause or notice. Upon termination, the provisions of these Terms that should reasonably survive will remain in effect.
XXVI. Notices
SuiteHop may provide notices by posting on the Website, by email, or by mail. You may contact us at legal@suitehop.com or by mail at:
SH Suites, LLC
1500 N Grant St #4687
Denver, CO 80203
XXVII. Survival
All provisions relating to intellectual property, limitation of liability, indemnification, arbitration, and governing law will survive termination of these Terms or your access to the Services.
These Terms supersede and replace all prior versions, including those dated September 1, 2015.