Buyer Services Agreement

Thank you for choosing SH Suites, LLC, doing business as SuiteHop ("SuiteHop"), to help you purchase luxury suites, individual suite tickets, premium seating tickets, parking passes, or other event access credentials (collectively, the "Tickets"). We hope you enjoy your experience with us. By using SuiteHop's website (the "Website") to purchase Tickets or using any of SuiteHop's services (the “Order”), you agree to these terms and conditions, which include our Terms of Use and Privacy Policy (collectively, the "Agreement"). If you have any questions, please contact us.

1. Using the Website

Our Website helps you find Tickets posted for sale by the ticket seller, their representative, or facilitator (collectively, the "Owner"). The Website shows details such as the event, date, location, price in U.S. Dollars (which may be higher than the face value), and any other relevant information regarding the details of the tickets (the "Listing"). Please note that photographs on the Website are for illustration only and may not accurately reflect the actual suite or seating.

2. Purchasing Tickets

Listings on our Website are available for purchase as either Instant Book or Request to Book. Events without Listings will have a Wait List option.

Instant Book
If Tickets are listed as "Instant Book," the Owner offers them for sale based on the Listing terms. By selecting these Tickets, you agree to purchase them as described. After your order, SuiteHop will contact the Owner to confirm the sale. If the sale is not confirmed or is rejected, we will promptly refund your payment. SuiteHop does not guarantee Ticket availability until we confirm the sale.

Request to Book
If Tickets are listed as "Request to Book," you are making an offer to purchase them based on the Listing terms. SuiteHop will check availability with the Owner and then provide you with a payment link. After payment, we will confirm the sale with the Owner. SuiteHop does not guarantee Ticket availability until we confirm the sale.

Payment Options
Payments for Tickets can be made using a credit card directly on the Website or via a wire transfer as an offline transaction. For wire transfers, contact SuiteHop for payment instructions. Orders will not be confirmed until payment is successfully processed.

Join the Waitlist
If there are no Listings on the Website for an event, you can join our Waitlist. By joining the Waitlist, you are opting in to receive notifications via email or text from SuiteHop should a Listing for that event become available. Joining the Waitlist does not obligate you to purchase.

3. Ticket Delivery

SuiteHop will send your Tickets either electronically or via express delivery (e.g., UPS, FedEx).

• Electronic Tickets will be sent to the email address you provided at the time of order. Ensure you check your inbox and spam/junk folders for SuiteHop communications.
• Express Delivery requires you to track the package and accept it at the address you provided.

Once Tickets are sent, SuiteHop is not responsible for non-receipt due to any reason. Failure to accept the tickets does not constitute grounds for a refund or cancellation of your order. Proof of transfer information is kept to show the delivery of goods per the terms of sale.

4. Relationship with SuiteHop

SuiteHop acts as a facilitator and is not the seller of the Tickets. We do not endorse or represent the venue, event organizers, or any related parties. We are not liable for the event or venue conditions.

5. Your Responsibilities

• Ensure all information you provide is accurate and up to date.
• Confirm that entering this Agreement does not conflict with any other agreements by which you are bound.
• Safeguard your Tickets once delivered.
• Access to the suite is limited to you and your guests as specified in the Listing.
• Follow all laws and venue rules.
• Be responsible for your guest's behavior and any damages they cause.
• Cover the cost of any additional amenities not included in the Listing.
• Do not use the suite or Tickets for public promotions.
• Provide additional verification information if requested by SuiteHop.
• Acknowledge that all payments are final with no refunds or exchanges unless specified.
• Agree not to resell the Tickets without SuiteHop's prior written consent. Resales must be relisted directly with SuiteHop.

6. Website Errors and Changes

SuiteHop may modify or discontinue the Website at any time. We are not liable for errors on the Website or changes in Ticket prices or information. We reserve the right to cancel sales due to errors and issue refunds. No additional compensation can be claimed.

7. Postponed or Rescheduled Events

If an event is postponed or rescheduled, your Tickets will remain valid for the new date. Refunds will not be issued for such changes. Filing a chargeback for these reasons will result in SuiteHop flagging your information with fraud management partners.

8. Canceled Events

Refunds are not provided for cancellations due to terrorism, violence, or acts of God. If an event is canceled and not rescheduled, you will receive a full refund within 14 days. Refunds are limited to the amount paid for the Tickets.

9. Limitation of Liability and Indemnification

SuiteHop, the Owner, and the venue are not liable for damages or losses, including lost profits. You agree to indemnify SuiteHop, its officers, agents, employees, directors, and suppliers from any claims related to this Agreement, your Ticket purchase, or event attendance.

10. General Provisions

• Notice: Send notices to SuiteHop at 1801 Wewatta St, Suite 1100, Denver, CO 80202 or via email at info@suitehop.com.
• Waiver and Remedies: A delay in enforcing rights does not waive them. Remedies are in addition to other legal remedies.
• Severability: If any part of this Agreement is unenforceable, the rest remains effective.
• Binding Effect: This Agreement binds all parties and cannot be assigned without written consent. SuiteHop may assign rights as needed.
• Governing Law: Colorado law governs this Agreement. Arbitration will be governed by the Federal Arbitration Act.
• Arbitration: Disputes will be resolved through arbitration in Colorado. The prevailing party may recover reasonable legal fees.
• Service of Process: Service of process may be done by certified mail or as allowed by law.
• Injunctive Relief: Non-breaching parties may seek injunctive relief.
• Entire Agreement: This Agreement supersedes all prior agreements. Changes must be in writing.
• No Interpretation Against Drafter: No interpretation rules will be applied against the drafter.
• Headings: Headings are for convenience and do not affect the Agreement's terms.

11. Updates

This agreement was last updated on January 9, 2025, and is effective as of that date.