Buyer Services Agreement

SuiteHop: Premium Suite & Event Ticket Marketplace

_{Effective Date: May 22, 2026 — Last Updated: May 22, 2026}

I. Parties and Scope

1.1 Parties. This BSA is between you (“Buyer”) and SPS Holdings, Inc., doing business as SuiteHop (“SuiteHop,” “we,” “us,” or “our”). SuiteHop operates a premium marketplace for suites, suite tickets, club seats, party suites, loge boxes, VIP boxes, hospitality packages, premium seating, parking, and all other event-access credentials (collectively, “Packages,” also referred to as “Premium Inventory” in SuiteHop’s Seller Services Agreement).)

1.2 Incorporation. This BSA is incorporated into and subject to SuiteHop’s Terms and Conditions and Privacy Policy. In the event of conflict between this BSA and the Terms and Conditions, this BSA controls with respect to Transactions.

1.3 Pricing Acknowledgment. Buyer expressly acknowledges that Packages are offered at a Listed Price that includes SuiteHop’s platform fee and may exceed the original face value or acquisition cost. SuiteHop earns a platform fee on each Transaction. Buyer’s acceptance of the Listed Price at checkout constitutes full disclosure and informed consent to pay that amount.

1.4 Blind Marketplace. SuiteHop operates as a blind marketplace. The identity of the party from whom SuiteHop sourced a Package is not disclosed to Buyer, and Buyer’s identity is not disclosed to that party.

II. Purchase Process

2.1 Instant Book. Listings marked “Instant Book” are available for immediate purchase. By completing checkout, Buyer submits a binding purchase offer. The Transaction is confirmed upon SuiteHop’s written confirmation, including automated order confirmation emails sent to the email address provided at checkout. If SuiteHop cannot confirm the sale, a full refund of any payment collected will be issued promptly.

2.2 Request to Book. Listings marked “Request to Book” require availability verification. Buyer’s submission initiates a hold request; no binding Transaction exists until SuiteHop issues a written confirmation and Buyer completes payment. SuiteHop will use commercially reasonable efforts to respond within 24 hours.

2.3 Waitlist. If no Listing exists for a desired event, Buyer may join the Waitlist. Waitlist enrollment constitutes consent to receive email and SMS notifications if a Listing becomes available. Enrollment is not a commitment to purchase.

2.4 Payment Methods. SuiteHop accepts major credit cards processed through Stripe, Inc., and wire transfers for qualifying Transactions. Orders are not confirmed until payment is successfully processed and cleared.

2.5 Payment Authorization. By submitting payment, Buyer expressly represents that: (a) Buyer is the authorized holder of the payment method; (b) Buyer authorizes SuiteHop to charge the exact Transaction amount displayed at checkout; and (c) Buyer has reviewed and agrees to the terms of this BSA prior to completing payment.

2.6 Event Details Confirmation. Prior to completing checkout, Buyer is presented with and required to review the following Transaction details: event name; event date and start time; venue name and location; Package type and quantity; and Listed Price including all applicable fees. By clicking the purchase confirmation button at checkout, Buyer expressly represents and warrants that: (a) Buyer has reviewed all event details displayed at checkout and confirms they are correct; (b) Buyer intends to purchase the specific event, on the specific date, at the specific venue displayed; and (c) any error in the event details, date, or venue selected is Buyer’s sole responsibility. SuiteHop’s order confirmation email, sent immediately following purchase, restates all event details. Buyer has two (2) hours following receipt of the order confirmation email to notify SuiteHop at info@suitehop.com of a verifiable clerical or technical error in the Transaction details as processed. After this window, the Transaction is final and no adjustment will be made on the basis that Buyer purchased the wrong event, date, or venue. A mistaken purchase, change of preference, or scheduling conflict does not constitute a clerical or technical error and is not grounds for a refund, exchange, or chargeback.

III. Pricing and Fees

3.1 All-In Pricing. The Listed Price displayed at checkout is the total amount Buyer will be charged, inclusive of SuiteHop’s platform fee and any applicable taxes. SuiteHop does not charge separate hidden fees after checkout unless Buyer elects additional services post-purchase.

3.2 Taxes. SuiteHop collects and remits applicable sales and use taxes where required by law. Applicable tax amounts, if any, are displayed at checkout.

3.3 Currency. All prices are in U.S. Dollars. Buyers using non-U.S. payment methods are responsible for any currency conversion fees charged by their financial institution.

IV. Ticket Delivery

4.1 Electronic Delivery. Electronic Packages are delivered to the email address provided by Buyer at checkout. Buyer is solely responsible for ensuring the accuracy of their email address. SuiteHop’s delivery obligation is fulfilled upon transmission to the provided address or confirmation of successful transfer in SuiteHop’s systems.

4.2 Physical Delivery. Physical Packages are shipped via express courier (UPS, FedEx, or comparable carrier) to the address provided by Buyer. Buyer is responsible for tracking and accepting delivery.

4.3 Delivery Timeline. SuiteHop and its Sellers strive to deliver Packages as early as possible. In certain cases, delivery may occur as late as 8:00 p.m. Eastern Time on the day before the event. Delivery by this deadline constitutes timely fulfillment under this BSA.

4.4 Email Accuracy and Chargeback Waiver. Buyer acknowledges that SuiteHop relies exclusively on the contact information provided by Buyer for delivery. Delivery to the email address provided, or confirmation of completed transfer, constitutes full performance of SuiteHop’s delivery obligation regardless of whether Buyer accesses or receives the Package. Buyer expressly waives any right to dispute or chargeback any payment where SuiteHop has fulfilled its delivery obligation in accordance with the information Buyer provided.

4.5 Incorrect Information. If Buyer provides incorrect contact or delivery information, SuiteHop will use commercially reasonable efforts to assist with correction. However, SuiteHop’s obligations are deemed satisfied upon delivery to the information provided, and Buyer bears sole responsibility for losses arising from inaccurate information.

4.6 Third-Party Ticketing System Delivery. For certain Packages, delivery is fulfilled directly through a third-party ticketing system rather than by SuiteHop. In such cases, Buyer will receive a redemption link or claim URL at the email address provided at checkout. SuiteHop’s delivery obligation is satisfied upon issuance of valid delivery credentials to Buyer’s provided email address through the applicable ticketing system. SuiteHop is not responsible for delays attributable to third-party ticketing systems, provided that SuiteHop has successfully processed the Transaction on its end.

4.7 Proof of Delivery. SuiteHop maintains records of all ticket transfers, delivery confirmations, and redemption URLs issued for each Transaction (collectively, “Delivery Records”). Delivery Records constitute conclusive proof of SuiteHop’s fulfillment of its delivery obligation. By completing a Transaction, Buyer acknowledges that: (a) Delivery Records are maintained by SuiteHop and its fulfillment partners and are available for production in any dispute or chargeback proceeding; (b) confirmed transfer or issuance of a redemption URL to the email address provided by Buyer constitutes delivery regardless of whether Buyer accessed, opened, or acted upon the delivery; (c) failure to receive delivery due to spam filters, inbox rules, incorrect email address, or deactivated account does not negate confirmed delivery; and (d) Buyer’s financial institution will be provided Delivery Records in response to any chargeback or dispute.

4.8 Non-Delivery Notification Requirement. If Buyer believes they have not received their Package by the applicable delivery deadline, Buyer must notify SuiteHop immediately at info@suitehop.com and no later than four (4) hours before the event start time. SuiteHop will investigate and, if a delivery failure is confirmed on SuiteHop’s end, will re-deliver or provide a replacement. Failure to notify SuiteHop within this window constitutes Buyer’s acceptance of delivery and waives any claim based on non-receipt. SuiteHop will not process non-delivery claims submitted after the event has commenced.

4.9 Ticket Validity at Venue. SuiteHop’s transfer records and fulfillment partner’s issuance confirmation constitute evidence that valid, scannable tickets were delivered to Buyer. If Buyer experiences a ticket scanning or access issue at the venue, Buyer must: (a) immediately contact SuiteHop’s support line at the number provided in the order confirmation before leaving the venue entry area; (b) request assistance from venue box office staff, who have authority to verify and resolve scanning issues in real time; and (c) preserve all evidence of the issue, including screenshots of error messages and names of venue staff spoken with. A claim that tickets did not work at the venue will not be considered valid, and no refund or chargeback will be warranted, unless Buyer complied with this notification requirement at the time of the event. Post-event claims of ticket invalidity submitted without contemporaneous evidence and venue staff verification are presumed to be inaccurate and will be disputed by SuiteHop with Delivery Records.

V. All Sales Final

ALL SALES ARE FINAL. SUITEHOP DOES NOT OFFER REFUNDS, EXCHANGES, OR CREDITS EXCEPT AS EXPRESSLY PROVIDED IN SECTION VIII (EVENT CANCELLATIONS) OF THIS BSA OR AS REQUIRED BY APPLICABLE LAW.

5.1 No Refunds for Change of Plans or Buyer Error. Buyer acknowledges that the following do not constitute grounds for a refund, exchange, credit, or chargeback: personal circumstances; scheduling conflicts; illness; travel delays; change of preference; purchasing the wrong event, date, or venue; purchasing a different Package type than intended; or any other buyer error made at or prior to checkout. Buyer is solely responsible for verifying all Transaction details before completing purchase, as confirmed under Section 2.6.

5.2 No Refunds for Venue or Event Conditions. SuiteHop has no control over and is not responsible for: stage configuration, sightlines, production decisions, weather conditions, venue policies, behavior of other attendees, event scheduling changes, or any other condition managed by the venue or event organizer. Such circumstances do not constitute grounds for refund.

5.3 Chargeback Policy. Filing a chargeback or payment dispute with your financial institution for any reason other than unauthorized use of your payment method (i.e., actual fraud not initiated by you) constitutes a material breach of this BSA. This includes chargebacks based on: claims of non-delivery or ticket invalidity where Buyer has not complied with the notification requirements in Sections 4.8 and 4.9; and claims that Buyer purchased the wrong event, date, or venue where Buyer confirmed Transaction details at checkout as required by Section 2.6. SuiteHop will contest all such chargebacks with Delivery Records, transfer confirmations, and fulfillment partner’s issuance data. SuiteHop further reserves the right to: (a) report disputed chargebacks to fraud prevention networks and card-network merchant protection programs; (b) immediately suspend or permanently terminate Buyer’s account; and (c) pursue recovery of the disputed amount plus SuiteHop’s costs of contesting the chargeback, including reasonable attorneys’ fees where permitted by law. Buyer’s agreement to this BSA constitutes prior express authorization of the Transaction and acknowledgment that the requirements of Sections 4.7 through 4.9 have been read and agreed to.

5.4 Seller Non-Fulfillment. If a confirmed Transaction cannot be fulfilled by the applicable Inventory Supplier for reasons other than event cancellation or postponement, SuiteHop will: (a) use commercially reasonable efforts to source a comparable or upgraded replacement Package at no additional cost to Buyer; or (b) if no suitable replacement is available, issue a full refund of all amounts paid by Buyer for that Transaction. This Section states Buyer’s sole and exclusive remedy for Inventory Supplier non-fulfillment. SuiteHop’s right to seek recovery from the non-performing Inventory Supplier does not delay Buyer’s refund.

VI. Buyer Responsibilities

6.1 Accuracy. Buyer must ensure all information provided at checkout and registration is accurate, complete, and current.

6.2 No Conflicting Obligations. Buyer represents that entering into this BSA does not conflict with any other agreement or obligation by which Buyer is bound.

6.3 Safeguarding Packages. Buyer is responsible for safeguarding Packages once delivered. SuiteHop is not responsible for lost, stolen, or damaged Packages after delivery.

6.4 Capacity Limits. Access to a suite or reserved seating is limited to the number of guests specified in the Listing. Buyer is responsible for ensuring compliance with stated capacity. Venues may refuse entry or remove guests in excess of stated capacity.

6.5 Guest Conduct and Property Damage. Buyer is responsible for the conduct of all guests admitted under their Package. Buyer and Buyer’s guests must comply with all venue rules, applicable law, and any restrictions communicated at the time of purchase. Buyer agrees to reimburse SuiteHop and the applicable venue or rights holder for any documented property damage caused by Buyer or Buyer’s guests, including damage to suites, furnishings, fixtures, and equipment. SuiteHop reserves the right to recover documented damage costs from Buyer and to suspend or terminate Buyer’s account in the event of damage or conduct violations.

6.6 Venue Rules. Buyer and all guests must comply with all venue policies, event rules, and applicable laws. SuiteHop is not liable for ejection or denial of entry resulting from non-compliance.

6.7 No Unauthorized Resale. Buyer may not resell, transfer for value, or redistribute any Package without SuiteHop’s prior written consent. Any permitted resale or transfer must be conducted through SuiteHop unless SuiteHop provides written consent for an alternative channel. Violation may result in: (a) suspension or permanent termination of Buyer’s account; (b) cancellation of any unused or future-dated Packages held by Buyer at the time of the violation without refund; and (c) forfeiture of future transaction privileges on the Platform. This Section applies to unused and future-dated Packages and does not apply retroactively to Packages that have already been redeemed at the applicable event.

6.8 No Commercial Use. Packages may not be used for public promotions, commercial advertising, sweepstakes, contests, or other commercial purposes without SuiteHop’s prior written consent.

VII. Postponed and Rescheduled Events

7.1 Ticket Validity. If an event is postponed or rescheduled, Buyer’s Package will remain valid for the new date unless the Seller is unable to honor it at the new date.

7.2 No Refunds for Rescheduling. SuiteHop does not offer refunds solely because an event is postponed or rescheduled. Buyer acknowledges that rescheduling is a risk inherent to live events.

7.3 Seller Inability to Honor. If a Seller is unable to fulfill the Package for the rescheduled date, SuiteHop will use commercially reasonable efforts to source a comparable alternative or issue a credit. If no alternative is available, SuiteHop’s liability is limited to a refund of amounts paid.

VIII. Canceled Events

8.1 Full Cancellation. If an event is canceled by the organizer and not rescheduled, Buyer will receive a full refund of amounts paid to SuiteHop within fourteen (14) calendar days of the confirmed cancellation.

8.2 Force Majeure Cancellations. If an event is canceled due to causes beyond the organizer’s control, including but not limited to acts of God, pandemic, terrorism, governmental action, or natural disaster, SuiteHop’s liability is limited to a refund of amounts actually recovered by SuiteHop from the applicable source.

8.3 Partial Events. If an event commences but is terminated early due to circumstances beyond SuiteHop’s control, SuiteHop’s refund obligation, if any, shall be determined by the policies of the applicable venue or event organizer.

8.4 Refund Scope. Refunds under this Section are limited to amounts paid to SuiteHop for the applicable Package. SuiteHop is not responsible for ancillary costs including travel, lodging, or other event-related expenses.

IX. SuiteHop’s Role and Liability

9.1 Facilitation. When acting as a marketplace facilitator, SuiteHop’s obligations are limited to facilitating the Transaction between Buyer and Seller. SuiteHop does not guarantee the quality of Packages sourced from third-party Sellers beyond the fulfillment obligations described herein.

9.2 Direct Resale. When SuiteHop acts as a direct provider sourcing inventory from a third-party source, SuiteHop bears full responsibility for delivery and fulfillment of the Package.

9.3 Limitation of Liability. SuiteHop’s maximum liability to Buyer for any Transaction shall not exceed the amount paid by Buyer for that specific Transaction. SuiteHop is not liable for indirect, consequential, or punitive damages. See Section VIII of the Terms and Conditions for the full limitation.

X. Communication Consent

SuiteHop communicates with Buyers through three channels: email, text message (SMS/MMS), and phone. Consent to transactional communications is required to use the Platform. Consent to marketing communications is optional and may be given or withdrawn at any time.

10.1 Transactional Communications. By completing a Transaction or creating an account on the Platform, Buyer consents to receive transactional communications from SuiteHop by email and text message (SMS/MMS), including: order confirmations and receipts; ticket delivery notifications and redemption instructions; event reminders; postponement, cancellation, and schedule change alerts; and account and security notifications. Transactional communications are required for the delivery and support of Buyer’s purchase and are not subject to marketing opt-out.

10.2 Marketing Communications — Opt-In Required. SuiteHop will not send Buyer marketing or promotional communications by email, text message, or phone without Buyer’s prior express written consent. Marketing communications include promotional offers, new inventory alerts, event recommendations, loyalty program updates, and other commercial messages not directly related to a specific Transaction. Buyer may provide marketing consent at account creation or checkout by checking the applicable opt-in box. Providing or withholding marketing consent has no effect on Buyer’s ability to complete a Transaction.

10.3 Phone Communications. By providing a phone number on the Platform, Buyer consents to receive phone calls from SuiteHop for transactional and customer service purposes, including order support and post-purchase follow-up. SuiteHop will not contact Buyer by phone for marketing or promotional purposes without Buyer’s separate prior express written consent, which may be provided at account creation or checkout. Buyer understands that automated dialing technology may be used. Consent to receive marketing calls is not a condition of purchase.

10.4 TCPA Compliance. By opting into text or phone marketing communications, Buyer expressly consents, as required under the Telephone Consumer Protection Act (TCPA), to receive autodialed or prerecorded marketing calls and text messages from SuiteHop at the phone number provided. This consent is not required to make a purchase. Message and data rates may apply. Message frequency varies based on activity and preferences.

10.5 Opt-Out Instructions. Buyer may withdraw consent to any category of communications at any time, without affecting prior Transactions or the validity of this BSA, as follows: (a) Marketing emails: click “Unsubscribe” in any SuiteHop marketing email or email preferences@suitehop.com; (b) Marketing and transactional text messages: reply STOP to any SuiteHop text message. Reply HELP for assistance; (c) Phone communications: contact preferences@suitehop.com or call SuiteHop customer service. Opt-out requests are processed within ten (10) business days. Transactional messages required for an active or pending Transaction may continue until the Transaction is complete.

10.6 Communication Records. SuiteHop maintains records of communication consents and opt-outs as required by applicable law. Buyer may request a record of their communication preferences by contacting privacy@suitehop.com.

XI. Waitlist Communications

By joining the Waitlist for any event, Buyer opts into event-specific email and SMS notifications from SuiteHop. Waitlist enrollment does not obligate Buyer to purchase and may be cancelled at any time by contacting SuiteHop at info@suitehop.com.

XII. Order Fulfillment and Data Sharing

12.1 Fulfillment Data. In order to fulfill confirmed Transactions, SuiteHop may share the following information with authorized fulfillment partners solely for the purpose of processing and delivering Buyer’s Package: (a) Buyer’s name; (b) Buyer’s email address; (c) order confirmation number and event details; and (d) such additional technical information as is required by the fulfillment partner’s system (collectively, “Fulfillment Data”).

12.2 Restrictions on Supplier Use. SuiteHop contractually requires all fulfillment partners receiving Fulfillment Data to: (a) use Fulfillment Data solely to fulfill the specific Transaction; (b) not use Fulfillment Data for independent marketing, advertising, or customer profiling; (c) not combine Fulfillment Data with their own customer databases to identify or enrich Buyer records; and (d) delete Fulfillment Data upon completion of fulfillment or upon request.

12.3 Not a Sale. Sharing Fulfillment Data as described herein constitutes a service provider disclosure and does not constitute a “sale” or “sharing” of personal information under applicable California law (CCPA/CPRA).

12.4 No Third-Party Marketing. Fulfillment Data sharing does not constitute consent for Buyer to receive marketing communications from any fulfillment partner or third party. If Buyer receives unsolicited marketing attributable to a SuiteHop Transaction, Buyer should notify SuiteHop at privacy@suitehop.com.

XIII. Accessibility

SuiteHop strives to list accurate accessibility information for suites and premium seating where provided by the venue. However, SuiteHop cannot guarantee the accuracy of venue-provided accessibility information and recommends that Buyers with specific accessibility needs confirm requirements directly with the venue prior to purchase. Accessibility limitations do not constitute grounds for a refund unless the Listing contained materially inaccurate accessibility information provided by SuiteHop.

XIV. Indemnification

Buyer agrees to indemnify and hold harmless SuiteHop and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of: (a) Buyer’s breach of this BSA; (b) Buyer’s use of any Package; (c) the conduct of Buyer or Buyer’s guests at any event; or (d) Buyer’s violation of any applicable law.

XV. General

15.1 Governing Law. This BSA is governed by the laws of the State of Colorado, without regard to conflict of law principles.

15.2 Arbitration. Disputes arising under this BSA are subject to the arbitration agreement in Section X of the Terms and Conditions.

15.3 Entire Agreement. This BSA, together with the Terms and Conditions and Privacy Policy, constitutes the entire agreement between Buyer and SuiteHop with respect to Transactions.

15.4 Updates. SuiteHop may update this BSA by posting a revised version on the Platform. Continued use after the effective date of any revision constitutes acceptance.

15.5 Contact. Questions: info@suitehop.com or 1500 N Grant St #4687, Denver, CO 80203.