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Frequently Asked Questions

Our team at SuiteHop understands that suites and other premium seating options are not the cheapest tickets at any venue and purchasing the right option for you is a big deal. We want to be as transparent as possible and make the process seamless and straightforward, for everyone involved! We have combined some of the great questions both our buyers and Listing Partners have sent us to help get you started with the premium seating experiences at venues nationwide.

Generic SuiteHop Questions

What is SuiteHop? Are you a third party website?

How do I have confidence in my purchase? Is my purchase protected?

Where are the suites & premium tickets coming from?

How do we get our tickets?

Are there any additional or hidden fees?

How do I reserve a suite or other premium seating options?

Is there a refund/cancellation policy?

Can you hold a suite or premium tickets for me?

What comes with my premium ticket purchase?

What comes with my suite purchase?

Where is my suite located?

When should I book a suite or other premium seats?

Is this the only suite or premium seating section available?

We‘d Love To Hear From You

SuiteHop has a fully distributed team across North America to answer any of your questions or help you plan your next event.

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Monday - Friday | 8:00 AM - 5:00 PM (MST)

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