Frequently Asked Questions

SuiteHop is an online marketplace that offers available premium seating options (private suites, shared suites, club seats, etc.) at venues across the United States and brings them to the average consumer to book on an event-by-event basis.

We work with our Listing Partners (suite owners, teams, and venues) to make the premium seats available, and also with the buyer to secure the best available option that works with their party size, as well as budget.

SuiteHop is a third-party booking website where premium tickets and suites may be secured easily online. Visiting SuiteHop.com is not booking directly through the team or venue, although in some cases the suites and premium seating tickets are being listed by teams and venues.

SuiteHop is an online marketplace connecting premium seating (private suites, shared suites, club seats, etc.) buyers with available options throughout the nation.

Your SuiteHop purchase is 100% verified and guaranteed.

We have connected tens of thousands of customers with suites and premium seating options throughout North America and are a trusted partner for many of the largest companies in the world.

We have received multiple awards including the Inc. 500/5000, Colorado Companies to Watch, and others.

On SuiteHop, our suites & premium tickets can only be listed by Verified Listing Partners. Those Listing Partners include teams, venues, municipalities, professional ticket brokers, and companies or individuals with long-term suite leases or full-season tickets.

Each Listing Partner is carefully and individually vetted. We have a direct relationship with every single Listing Partner, so your experience is hassle-free and trustworthy.

Recently, teams and venues have moved to a fully digital ticketing system through a designated app. Venues often do not release their digital tickets until a few days prior to the event or game.

As soon as the venue releases the tickets, our Listing Partners will transfer them to the buyer. The buyer will then be able to claim and distribute the tickets to their party.

We guarantee you will receive your tickets before your event.

On the rare occasion that the tickets are printed, our customer service team will ship your tickets as soon as they are available.

Every single listing shows the all-in pricing, and you will never have service or handling fees that will suddenly appear at the end of your transaction.

If your tickets are printed, the shipping cost is included with the price.

We prefer complete transparency when it comes to money matters, and our customers appreciate it.

Navigating the site is an easy process, and you can simply search for a venue, event, game, or team, and available listings will pop up automatically. Each individual listing will show you what type it is (private suite, semi-private, ticket within a suite, club seats, glass seats, field-level seats, etc.) and what is included in the purchase.

If you’re still confused or have questions about individual listings, our SuiteHop representatives are available to help you navigate your options and get you into the perfect suite or individual premium seats.

Some listings are available but not represented online. In those cases, you'll have the opportunity to complete a form to show your interest and a suite expert will follow up with you directly with additional information. Check your email promotions or spam folder if you do not receive a response to your request within 24 business hours.

All sales are final. If you have any doubts or questions prior to booking, we urge you to contact a SuiteHop representative.

If you purchased a ticket and something came up, we’re happy to help you re-list your tickets on our marketplace.

If your event is canceled without being rescheduled, we follow the same polices as the venue.

No. Payment must be received in full in order to secure your suite or premium tickets. We can not accept deposits on any purchases.

Non-suite purchases, such as club seats, offer a luxury experience with a more traditional seating style. Each venue offers a wide range of club sections with a variety of amenities. Be sure to read the listing’s description to know what is included in the purchase price.

Some Club Seats offer in-seat wait service with premium food and beverage options, either at an additional cost or included with the ticket price.

Access to Exclusive Lounges and Clubs within the venue is typically included with club seats. These lounge areas can often offer a more extensive food and beverage selection and a full-service bar, typically not included in the ticket price.

That’s a great question and each suite is different.

Catering: Most suite bookings do not include catering. You will have the option of purchasing food directly from the venue-provided suite caterer or at the concession stands. If you choose to pre-purchase catering, we’re here to help you plan the perfect menu for your event.

Amenities: While there is quite a bit of variation between suites, most will include multiple comfortable seating options such as couches, love seats, bar stools, and stadium seats. Typically, TVs, a kitchen area, a closet for your belongings, and ample counter tops and tables for your snacks will also be available. Most suites offer a full shelter from the weather and a great view of the action. Depending on the venue, bathrooms will be private or semi-private.

Many of the listing partners we work with prefer that their exact suite location is not revealed until after the sale is finalized. The area indicated on the map is an approximate location for the suite.

As soon as possible! Premium seats are sold on a first-come-first-served basis, and a listing that you love today may be gone tomorrow if you wait.

If a certain listing doesn't appeal to you, give us a shout and we will work with our Listing Partners to find an option that’s perfect for you.