Seller Services Agreement

Terms and Conditions for SH Suites LLC ("SuiteHop") Seller Services

1. Introduction

We are SH Suites LLC, a Colorado-based company doing business as SuiteHop ("SuiteHop"). These terms ("Seller Services Agreement") govern your use of our services as a seller by using SuiteHop’s website (the “Website”). We may refer to ourselves as "SuiteHop" or "we" and to you as "you," "user," or "Seller."  By using any of SuiteHop's services (the “Order”), you agree to these terms and conditions, which include our Terms of Use and Privacy Policy (collectively, the "Agreement"). If you have any questions, please contact us.

2. How It Works

We provide a platform for you to sell event tickets and related services ("Package"). To list a Package, you must provide accurate event information including, date, location, and any relevant inclusions or restrictions regarding the tickets (the “Listing”).

You may list your package for purchase as either Instant Book or Confirm Listing. 

Instant Book

If Tickets are listed as "Instant Book," you are offering to sell them based on the Listing terms and the Package is available for purchase with no restrictions. It is your responsibility to ensure Listings made available as “Instant Book” are available for purchase instantly online.  

Confirm Listing

If Tickets are listed as "Confirm Listing" you are offering your package based on the Listing terms.  Once a buyer requests to book the Package, SuiteHop will confirm availability with you prior to finalizing payment from the buyer. You must respond within 24 hours to accept or decline. 

Once an order is accepted, we will give you delivery instructions on how to transfer the Package. If the Package is electronic tickets, follow our transfer instructions. For physical tickets we will email you a shipping label.  

Payment will be processed within 10 business days after the transaction is confirmed. We can provide a payment schedule if needed, but ticket delivery cannot be delayed due to payment status. Withholding tickets is considered a breach of the contract as outlined in the terms of the Order you accepted. Payments may be delayed if we need to investigate any transactions or confirm delivery to the Buyer.

We may contact you via phone, text, or email if necessary at any time.

3. Agreement to Terms

By using our services, you agree to these terms, our Privacy Policy, and our Terms and Conditions. Please read these documents carefully.

4. Pricing and Fees

You set the sale price in US Dollars ($) and ensure it is accurate and legal. You will be required to prove your ownership of the Package prior to activating your account. We deduct our fee from the sale and pay you the remaining amount.

Our fee schedule is as follows: 

Instant Book Listings

We earn a fee equal to twenty percent (20.0 %) of the purchase price, after deducting any legally required sales and use taxes.

Confirm Listing or Other Sales

For transactions that we facilitate using any method other than the Instant Book Feature, we earn a fee equal to twenty-five percent (25.0 %) of the purchase price after deducting any legally required sales and use taxes.

We may change this schedule at any time, within our sole discretion.

5. Removing Listings

We may remove your listing if there isn't enough time to complete the sale before the event. You can also remove your listing before receiving an offer.

6. Accepting Transactions

You must accept an offer as Listing on the Website unless the Package is already sold. If you fail to provide proof of prior sale, we may suspend your account and charge costs incurred due to your breach, including a minimum penalty of 150% of the purchase price. 

7. Your Obligation to the Buyer

You must deliver the Package as listed as soon as the tickets are available to you. Failure to do so may result in withholding your payment and charging you for any associated costs, including a minimum penalty of 150% of the purchase price. Additionally, you will be responsible for covering the cost of replacing the Buyer’s Package with comparable or upgraded seating options to fulfill the terms of the sale. 

8. Ownership and Authority

You warrant that you have the legal right to sell each Package and that it is free of any claims or liens.  We may request proof of ownership at any time either via a copy of an executed lease or license agreement, proof of tickets in your name and account, and/or copies of your account statement showing the account is paid in full and in good standing.

9. Our Role and Responsibility

We facilitate transactions between you and the buyer. We are not agents or representatives of any event or provider. We do not guarantee the quality of events or services provided by third parties and are not liable for their actions.

10. Property Damage

We may reimburse you up to $10,000 for property damage caused by the Package user, unless it's due to your actions or third parties not related to the user. You must cooperate with our investigation for any reimbursement claim.

11. Buyer Information

If we provide buyer information, you must use it solely for the transaction. Do not contact the buyer for any other reason or solicit them to visit other websites.

12. Website Errors and Changes

SuiteHop may modify or discontinue the Website at any time. We are not liable for any errors on the Website or for changes in Ticket prices or information. We reserve the right to cancel sales due to such errors or incorrect information. No additional compensation or claims can be made if your purchase is subject to cancellation due to errors or changes on the Website.

13. Postponed Events and Changes

We are not responsible for event changes. If an event is postponed, you agree to help the buyer obtain any replacement credentials. If not possible, we may cancel the transaction and recover 150% of the purchase price from you. 

14. Canceled Events and Transactions

If an event is canceled and you’ve been paid, we may recover the full amount paid to you. You must repay any such amounts as requested.  

15. Taxes

SuiteHop will collect and remit applicable sales taxes for transactions made through the marketplace.

16. Limitation of Liability

We are not liable for any damages, including lost profits or business interruption, arising from the use of our services, except as required by law. Our maximum liability is limited to the amount paid to you for the Package.

17. Indemnification

You agree to indemnify us against any claims, losses, or expenses arising from your breach of this agreement, including any tax obligations or legal actions related to your listings.

18. Governing Law and Jurisdiction

This agreement is governed by Colorado law. Any disputes will be resolved exclusively in state or federal courts located in Denver, Colorado.

19. Dispute Costs

If we need to take legal action to resolve a dispute, we are entitled to recover all associated costs, including legal fees from you.

20. Entire Agreement and Severability

This agreement, along with our policies, constitutes the entire agreement between you and us. If any part is found unenforceable, the rest remains in effect.

21. Updates

This agreement was last updated on January 9, 2025, and is effective as of that date.