Frequently Asked Questions

Question 1

Is my purchase guaranteed?

Accepted Answer

Yes, once your order is confirmed, SuiteHop offers a 100% buyer guarantee. We verify each of our listing partners and the suite you purchase will be the suite that you receive.

Question 2

Is catering included?

Accepted Answer

Food and beverage are not included in the cost of these VIP Club tickets, but you will have access to a Club area with upscale food and beverage options for purchase.

Question 3

Are parking passes included?

Accepted Answer

Unless the notes explicitly say it is included, parking passes are not included with this VIP Club listing, but we can help you add parking after your VIP Club reservation is complete.

Question 4

How do I receive my tickets?

Accepted Answer

Most tickets are electronic and require a smartphone to enter the venue. You will be notified via email with instructions on how to accept your tickets once they have been transferred to you. Visit our Help Center for more information about claiming your tickets. Occasionally tickets are not released from the venue until days before the event. Please, don’t worry, we guarantee you will have the tickets in time for your event. If your event has physical tickets, SuiteHop will ship them to you at no additional cost and provide tracking information.

Question 5

Do children need a ticket?

Accepted Answer

Children 2 and under, generally don’t require a ticket. If you have specific questions about children that will be in attendance, please reach out to one of our suite experts who will verify the policy at this venue.

Question 6

What happens if the event is canceled?

Accepted Answer

If the event is canceled you will receive a full refund. If the event is postponed, then your purchase will be valid for the rescheduled date.

Question 7

What if my plans change, can I get a refund?

Accepted Answer

All sales are final and there are no refunds or cancellations once your order has been confirmed. We are happy to help you relist your suite on Suitehop to help you resell it.

Club 316, Row 1

Billy Joel and Sting (Rescheduled from 5/10/25)

Fri Jul 3 at 7:00 PM

Bank of America StadiumCharlotte, NC

Details

VIP Club

Notes

FAQ